Coronavirus (COVID-19) Patient Safety Message
Twin Cities Spine Center cares deeply for the health and well-being of our patients, our staff and our communities. For over 70 years, we have been a leader in spine care, committed to providing the safest and most effective care and treatment for spinal disease and injuries. That commitment to our patients remains our first priority.
At this time, we have resumed elective surgeries and are providing both in-person clinic appointments and Telehealth virtual appointments either by phone or video. You can trust us to work with you and consider your individual needs as we provide our best spine care guidance while balancing any risks presented by COVID-19.
Keeping patients, providers and staff safe
We are following recommended guidelines from the Centers for Disease Control (CDC), the Minnesota Department of Health (MDH) and OSHA, as well as orders from the Governor of Minnesota.
Our clinics and staff
- Frequent cleaning and sanitizing of our clinics and facility spaces is ongoing throughout the day and overnight. Appointment rooms are sanitized after each patient visit.
- Plexiglass shields have been installed, and we’ve established safe traffic patterns, set up distancing in our lobbies and limited the number of patients in our clinics at one time.
- Providers and staff are screened daily for COVID-19 exposure or symptoms, including temperature checks.
- Providers and staff wear face coverings and a shield when working face-to-face with patients. Hand sanitizer is used routinely.
Our in-clinic patients
- Patients with appointments at our clinics will be screened for any symptoms of, or history of exposure to, COVID-19*. This includes:
- Shortness of breath or difficulty breathing
- Fever (100.4 or greater) Temperatures will be taken
- Muscle or body aches
- Sore throat
- New loss of taste or smell
- Congestion or runny nose
- Nausea or vomiting
- Exposure to someone who is sick
- History of travel
- *Patients who do not pass the screening may not remain in the clinic and will be asked to reschedule their appointment, or make a Telehealth virtual appointment.
- Patients who feel it is important to have someone attend their appointment with them may bring one guest. (Pediatric patients may have two guests.) The guest must also undergo the screening and temperature check.
- Patients are asked to arrive 10 minutes prior to their appointment to check-in. If arriving more than 10 minutes early, patients may be advised to wait outside or in their vehicles to protect waiting room capacity and the ability to properly distance.
- Patients and visitors are required to be masked upon entering the clinic and remain masked for their entire visit. If you do not have a mask, one will be provided for you. Hand sanitizer is available.
Telehealth virtual visits
Telehealth virtual visits allow patients to meet with our spine specialists via telephone or video. Virtual visits are a great option and offer ease and peace of mind for many patients. Telehealth appointments are available Monday – Friday, as well as some weekend appointments. To find out what our patients are saying about our Telehealth services: Learn More.
Twin Cities Spine Center continues to monitor the changing national and local updates with regard to COVID-19. Any significant changes in our operations will be communicated to our patients.
Additional information and resources about coronavirus (COVID-19) can be found at www.cdc.gov/coronavirus/2019-ncov/ or https://www.health.state.mn.us/diseases/coronavirus/index.html
Thank you for your support and understanding. We are here for our patients, our communities, our partners and our staff and we will get through these challenges together.