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Phone

612.775.6200

Fax

612.775.6222

Email

info@tcspine.com

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Employment opportunities

With an international reputation for excellence

With an international reputation for excellence, Twin Cities Spine Center attracts some of the most capable professionals in the health care field. Employees enjoy a professional work environment that includes state-of-the-art equipment, competitive compensation and benefits.

Staff positions

Staff are employed in the following departments:

  • Patient services: Nurse clinicians, clinic assistants, appointment schedulers and x-ray technologists comprise this department.
  • Research and education: This department includes clinical research coordinators and assistants.
  • Support services: Medical executive assistants, medical record clerks, registrars and business office staff are employed in this department.

For information about current job openings in these areas and to apply, please visit our employment site or see current opportunities below.

Current opportunities

The following employment opportunities are currently available at Twin Cities Spine Center:

Clinic Assistant - Part Time

Job Status: Part Time

Ideally looking for Tuesday, Thursday, and Friday but days may vary based on business needs.

Job Summary:

Join our nationally recognized Spine surgeon group working closely with our physicians as a Clinic Assistant. This is an exciting time for our organization as we celebrate our 70th Anniversary with continued plans for growth and expansion!!! As a Clinic Assistant, you will work in a fast paced, energetic clinic setting supporting physicians, physician assistants, and nurse clinicians with patient care and clinical activities ensuring clinic flow runs smoothly. You will provide assistance to patients and visitors, answering questions, discharging with the appropriate information and documentation, and helping facilitate the scheduling of any additional appointments/tests needed. Professionalism, exceptional customer service skills, superior work attendance, and a desire to provide high-quality patient care are expected in this position. Our Part Time position has variable hours, 20-30 hours per week, in a clinic setting open M-F 8-6:00 pm (no weekends, no holidays). You must have transportation and driver’s license as travel is required to multiple locations.

Job Responsibilities:

  • Room Patients
  • Take vitals and patient measurements
  • Assist physician in the room as needed
  • Accurate Electronic Medical Record entry
  • Navigate through computer generated imaging
  • Monitor the clinic schedule, facilitate clinic flow
  • Work with outside imaging facilities for timely transmission of images and reports
  • Facilitate the direction of the physician, physician assistant, and/or fellow in clinic
  • Discharge the patient from the clinic with the appropriate information and documentation
  • Work closely with registration and film room associates throughout clinic day
  • Travel to off-site clinics as business dictates, transportation necessary
  • Displays professionalism, compassion, tact, and respect at all times when working with co-workers and patients
  • Champions TC Spine values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Maintains strict confidentiality and adherence to all laws and regulations applicable to the position, including HIPAA
  • Adherence to TC Spine polices as are issued and may change from time to time
  • Participation in educational activities and staff meetings
  • Other duties and responsibilities as assigned

Job Requirements:

  • Minimum of a High School Diploma
  • Nursing Assistant or Medical Assistant experience preferred
  • CPR certification
  • Medical terminology background; preferably orthopedic
  • Ability to work in a fast paced environment and meet established deadlines and benchmarks with a sense of urgency
  • Ability to work a clinic in a team setting and independently
  • Strong written and verbal communication skills
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Ability to adapt to different working styles
  • Proficiency in MS Office Suite
  • Record of excellent attendance and on-time arrival to work as scheduled
  • Skilled at organizing and prioritizing of work and following assignments through to completion
  • Ability to be flexible in schedule and adaptable to constant change
  • Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
  • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Patient Registration Specialist - Full Time

Job Location: Minneapolis or St. Paul with rotation to remote clinics as needed

Job Status: Full Time

Days: Monday through Friday

Possible Shifts*: 7:00 am - 3:30 pm, 8:00 am - 4:30 pm, 9:00 am - 5:30 pm

*Shifts may vary depending on clinic need

Job Summary:

The Patient Registration Specialists plays a key role in creating a positive experience for our patients as they are the first point of contact when patients arrive to our clinics. This role is responsible for creating a good first impression by cheerfully greeting incoming patients, distributing paperwork, checking/entering insurance/demographic information, and processing co-pays/payments. They are also responsible for working collaboratively with clinic staff to help facilitate a smooth clinic flow and ensuring that patient's questions have been answered before leaving the clinic.

Job Responsibilities:

  • Greet and check-in patients for clinic and radiology appointments
  • Clearly explain required paperwork to patients
  • Gather demographic and insurance information, checking patient eligibility and accurately entering into NextGen to facilitate timely billing
  • Process co-pays and patient payments
  • Make daily charts for patient appointments
  • Assist patients with the scheduling of future appointments
  • Enroll and educate patients regarding the patient portal
  • Coordinate the scheduling of interpreter services for patients when needed
  • Maintain and update provider database in NextGen to ensure accurate tracking of referring providers
  • Maintain organized front office lobby area including straightening magazines, stocking coffee supplies, and general office clean up
  • Work closely and cooperatively with clinic staff to help facilitate a smooth clinic flow and patient continuity of care
  • Answer phones and handle calls in an efficient and friendly manner
  • Contact patients via phone for demographic and/or insurance information
  • Travel to remote sites as needed
  • Assist patients and visitors with questions, directions, and/or concerns
  • Display professionalism, compassion, tact, and respect at all times when working with co-workers and patients
  • Maintains strict confidentiality and adherence to all laws and regulations applicable to the position, including HIPAA
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Adherence to TCSC polices as are issued and may change from time to time
  • Participates in educational activities and staff meetings
  • Other duties and responsibilities as assigned

Job Requirements and Competencies:

  • Front desk/Business office experience and/or customer service experience preferred
  • Minimum of a High School Diploma
  • Proficiency in MS Word
  • Knowledge of various insurance companies and their protocols
  • Strong attention to detail and thoroughness
  • Strong written and verbal communication skills
  • Ability to work in a fast paced environment and meet established deadlines and benchmarks with a sense of urgency
  • A team player with the ability to work independently
  • Ability to adapt to different working styles
  • Skilled at organizing and prioritizing workload and following assignments through to completion
  • Ability to be flexible in schedule and adaptable to constant change
  • Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
  • Ability to maintain regular attendance and on-time arrival to work as scheduled
  • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Ability to remain calm and professional in all situations
  • Ability to resolve basic service recovery issues and understand when to escalate to next level
  • Ability to work with patients of all ages, ethnicities, and backgrounds

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Pre Certification Specialist - Full Time

Job Status: Full-Time
Monday – Friday 8:00 – 4:30pm

Job Summary:

Join our nationally recognized Spine surgeon group working closely with our patients as a Pre Certification Specialist. This is an exciting time for us as we recently received recognition as a 2021 Star Tribune Top Workplace!!!

The Pre Certification Specialist’s primary role is to understand and apply various health insurance providers’ surgical preauthorization policies and procedures to facilitate a streamlined authorization process for our patients’ surgical procedures. The primary responsibilities include obtaining required prior authorization/notification from insurance company, providing answers to patients’ questions/concerns regarding health insurance coverage and prior authorization criteria as well as communicating with the patients’ health insurance provider and their physician teams. This position requires the ability to effectively communicate with knowledge and compassion and to pay attention to all details involved in taking customer service to the highest level. The Pre Certification Specialist’s strives to minimize authorization approval time, improving customer satisfaction as it relates to timeliness of pending services and communication of patient obligations. Candidates should have a passion for continuous learning and change as well as recent experience working with various health insurance companies with an in-depth knowledge of their protocols/policies.

Job Responsibilities:


• Collects and organizes patient records, submits online/electronic documents, and makes outbound calls to obtain necessary insurance pre-authorizations or pre-certifications prior to the patient surgery and documents all information in the patient record
• Works closely with each team and department to manage the patient surgical authorization process
• Effectively communicates prior authorization process progression to patients and physician team
• Provides patients assistance with questions and concerns regarding health insurance coverage and prior authorization criteria
• Obtains additional pre-certification coverage when required and/or informs all parties of denial or loss of insurance coverage
• Reviews and updates patient demographic and insurance information in the patients electronic medical record
• Uses online, web based verification systems to ensure accuracy and to expedite prior authorization process
• Contacts insurance companies to ensure patient eligibility
• Ensures that procedures meet all insurance medical necessity coverage requirements
• Monitors utilization of resources to insure all services are covered and meet insurance pre-certification coverage guidelines
• Works closely with providers and patients to resolve denials and appeals
• Acts as the liaison for the patient and their TC Spine physician, business office, Primary Care Provider and Health Insurance provider
• Completes insurance pre-certification prior to the patient surgery and documents all information in the patient record
• Fosters an environment where customer service is a priority
• Works closely and cooperatively with Physicians, Clinic Assistants/RN’s/PA-C’s, Medical Records, and Scheduling employees throughout the day to provide continuity of care
• Continually stays updated with new insurance policies/procedures
• Review monthly/quarterly newsletters from insurance companies to verify any upcoming changes.
• Maintain a working knowledge of carrier contracts and changes.
• Works closely with insurance company vendors to ensure department is aware of changing prior authorizations and new policies/procedures
• Research, identify, and learn new websites with no direction from insurance companies
• Ensures authorizations are updated as DOS changes
• Fosters close relationships with utilization nurses at insurance companies
• Displays professionalism, compassion, tact, and respect at all times when working with co-workers and patients
• Champions TC Spine values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
• Maintains strict confidentiality and adherence to all laws and regulations applicable to the position, including HIPAA
• Adherence to TC Spine polices as are issued and may change from time to time
• Participation in educational activities and staff meetings
• Other duties and responsibilities as assigned

Job Requirements:


• 2-3 years recent insurance/business office experience; prior authorization experience required
• In depth knowledge of various insurance companies and their surgical protocols/policies
• Medical terminology, spine anatomy background; preferably orthopedic
• Minimum of a High School Diploma
• Proficiency in MS Office Suite
• Computer and software experience including the use of Electronic Medical Records (EMR), NextGen preferred
• Strong attention to detail and thoroughness
• Strong written and verbal communication skills
• Ability to work in a fast paced environment and meet established deadlines with a sense of urgency
• A team player with the ability to work independently
• Ability to adapt to different working styles
• Skilled at organizing and prioritizing workload and following assignments through to completion
• Dedication to continuous learning in field, including the ability to stay up to date with current technology
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
• Ability to pay attention to the smallest details involved in taking service to the next level
• Ability to remain calm in difficult situations
• Ability to resolve basic service recovery issues and understand when to escalate to next level
• Ability to work with patients of all ages, ethnicities, and backgrounds
• Ability to perform in a high-pressure environment
• Active Listener - Giving full attention to conversations, asking appropriate questions, comprehending the points being made and using great judgment in all situations

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.


Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Application process

To learn more about our opportunities and apply please visit our employment site.

Questions about our opportunities can be directed to hr@tcspine.com.

Twin Cities Spine Center is an Equal Employment/Affirmative Action employer.

If you need reasonable accommodation in the application process due to a disability, please contact Human Resources via email, phone, fax, or mail.

Email: hr@tcspine.com

Phone: 612.775.6225

Fax: 612.775.6285

Address: 913 East 26th Street, Suite 600, Minneapolis, MN 55404


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