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Contact information

Phone

612.775.6200

Fax

612.775.6222

Email

info@tcspine.com


Employment opportunities

With an international reputation for excellence

With an international reputation for excellence, Twin Cities Spine Center attracts some of the most capable professionals in the health care field. Employees enjoy a professional work environment that includes state-of-the-art equipment, competitive compensation and benefits.

Staff positions

Staff are employed in the following departments:

  • Patient services: Nurse clinicians, clinic assistants, appointment schedulers and x-ray technologists comprise this department.
  • Research and education: This department includes clinical research coordinators and assistants.
  • Support services: Medical secretaries, medical record clerks, registrars and business office staff are employed in this department.

For information about current job openings in these areas, please click here or see current opportunities below.

Current opportunities

The following employment opportunities are currently available at Twin Cities Spine Center:

Patient Registration Specialist - Full Time

Job Location: Minneapolis (rotate to remote clinics as needed)

Job Status: Full Time

Days: Monday through Friday,

Possible Shifts*: 7:00 am - 3:30 pm, 8:00 am - 4:30 pm, 9:00 am - 5:30 pm

*Shifts may vary depending on clinic need

Job Summary:

The Patient Registration Specialists plays a key role in creating a positive experience for our patients as they are the first point of contact when patients arrive to our clinics. This role is responsible for creating a good first impression by cheerfully greeting incoming patients, distributing paperwork, checking/entering insurance/demographic information, and processing co-pays/payments. They are also responsible for working collaboratively with clinic staff to help facilitate a smooth clinic flow and ensuring that patient's questions have been answered before leaving the clinic.

Job Responsibilities:

  • Greet and check-in patients for clinic and radiology appointments
  • Clearly explain required paperwork to patients
  • Gather demographic and insurance information, checking patient eligibility and accurately entering into NextGen to facilitate timely billing
  • Process co-pays and patient payments
  • Make daily charts for patient appointments
  • Assist patients with the scheduling of future appointments
  • Enroll and educate patients regarding the patient portal
  • Coordinate the scheduling of interpreter services for patients when needed
  • Maintain and update provider database in NextGen to ensure accurate tracking of referring providers
  • Maintain organized front office lobby area including straightening magazines, stocking coffee supplies, and general office clean up
  • Work closely and cooperatively with clinic staff to help facilitate a smooth clinic flow and patient continuity of care
  • Display professionalism, compassion, tact, and respect at all times when working with co-workers and patients
  • Answer phones and handle calls in an efficient and friendly manner
  • Contact patients via phone for demographic and/or insurance information
  • Travel to remote sites as needed
  • Assist patients and visitors with questions, directions, and/or concerns
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Adherence to all laws and regulations applicable to the position, including HIPAA
  • Adherence to TCSC polices as are issued and may change from time to time
  • Participates in educational activities and attends staff meetings
  • Other duties and responsibilities as assigned

Job Requirements and Competencies:

  • Front desk/Business office experience and/or customer service experience preferred
  • Minimum of a High School Diploma
  • Proficiency in MS Word
  • Knowledge of various insurance companies and their protocols
  • Strong attention to detail and thoroughness
  • Skilled at organizing and prioritizing workload and following assignments through to completion
  • Strong written and verbal communication skills
  • Ability to adapt to different working styles
  • Requires being able to deal with difficult, sensitive and confidential issues
  • Ability to work in a clinic in a team environment and also independently
  • Ability to work in a fast paced environment and meet established deadlines and benchmarks with a sense of urgency
  • Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
  • Ability to maintain regular attendance and on-time arrival to work as scheduled
  • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Ability to remain calm and professional in difficult situations
  • Ability to resolve basic service recovery issues and understand when to escalate to next level
  • Ability to work with patients of all ages, ethnicities, and backgrounds
  • Ability to be flexible in schedule and adaptable to constant change

Working Conditions:

  • A fast paced clinic and office environment
  • Requires the use of office equipment, such as computer terminals, facsimile machines, telephones and copiers
  • Regularly required to sit and stand for long periods, walk, stoop, reach, crouch, bend, push, pull
  • Requires manual dexterity needed for using calculator and computer keyboard
  • Requires the ability to see, hear, speak, write and key in English
  • Requires the ability to calmly and professionally address difficult, sensitive, and confidential patient issues
  • Extended hours may be required
  • Travel to off-site clinics may be required from time to time, automobile or other personal mode of transportation necessary

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Switchboard Operator/Referral Coordinator - Full Time

Job status: Full time (Monday through Friday, 8:00 am - 4:30 pm)

Job Summary

Join our nationally recognized Spine surgeon group working with our great group of employees and patients as a Switchboard/Referral Coordinator. This is an exciting time for our organization as we celebrate our 70th Anniversary with continued plans for growth and expansion!!! The primary function of this role is to ensure that all incoming phone calls are promptly answered and directed to the appropriate department/team ensuring a positive impression that effectively meets the caller’s needs. This role requires excellent verbal communication skills, an upbeat and pleasant phone voice, and an ability to handle high-stress environments, and have experience with accurately handling multiple tasks. This position will handle a high volume of calls requiring the ability to gather pertinent information quickly, ask clarifying questions, and determine where to direct the call based on the information provided and gathered. Excellent customer service skills and an ability to effectively interact with diverse internal and external customers, patients, and employees is a must to be in this role. This role will also be responsible for coordinating incoming referrals and fax orders ensuring accuracy and timely processing by obtaining and verifying necessary demographic and insurance information in order to schedule clinic appointments working closely with physician teams to keep an updated clinic schedule available.

Job Responsibilities:

  • Work closely with switchboard and scheduling team to answer/route incoming phone calls and facilitate prompt scheduling of referrals ensuring best and most efficient patient care
  • Effectively triage calls ensuring callers needs are promptly met
  • Distribute daily communication regarding staff “out of office” and coverage responsibilities
  • Distribute faxes, E-faxes, and mail
  • Assist with physician schedule updates (cancellations, blocked time, etc.)
  • Create positive impressions and experiences for patients and staff by being upbeat and cheerful with all interactions
  • Gather demographics and obtain/verify insurance information to ensure scheduling accuracy
  • Mail packets to new patients on timely basis that ensures patients are prepared for their upcoming visit
  • Assist team with the canceling and rescheduling of patient appointments
  • Coordinate interpreter services for patients when necessary
  • Process orders for testing and imaging, ensuring necessary prior authorizations are completed and orders are sent to the requested facility appropriately
  • Schedule tests with outside facilities as directed
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Other duties as assigned

Job Requirements

  • Previous Switchboard or Scheduling experience
  • Minimum of a High School Diploma
  • Medical terminology background; preferably orthopedic
  • Computer and software experience, ex. Microsoft Office Suite
  • A team player with excellent communication skills and a positive attitude
  • Record of excellent attendance and on-time arrival to work as schedule
  • Knowledge of and adherence to company policies and protocols, including HIPAA and safety guidelines
  • Knowledge of various insurance companies and their protocols
  • Detail-oriented, focused on accuracy, quality, productivity, thoroughness
  • Must be able to meet deadlines and benchmarks
  • Requires being able to deal with difficult, sensitive and confidential issues
  • Skilled at organizing and prioritizing workload, and following assignments through to completion
  • Strong written and verbal communication skills
  • Must be able to handle high volume of calls
  • Ability to multi-task, prioritize and handle deadlines in a fast paced environment
  • Strong written and verbal communication skills
  • Ability to proficiently speak, read, write, understand, and follow written/verbal instructions in English

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Application process

To learn more about our opportunities and apply please visit our employment site, click here.

Questions about our opportunities can be directed to hr@tcspine.com.

Twin Cities Spine Center is an Equal Employment/Affirmative Action employer.

If you need reasonable accommodation in the application process due to a disability, please contact Human Resources via email, phone, fax, or mail.

Email: hr@tcspine.com

Phone: 612.775.6225

Fax: 612.775.6285

Address: 913 East 26th Street, Suite 600, Minneapolis, MN 55404

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