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Contact information

Phone

612.775.6200

Fax

612.775.6222

Email

info@tcspine.com


Employment opportunities

With an international reputation for excellence

With an international reputation for excellence, Twin Cities Spine Center attracts some of the most capable professionals in the health care field. Employees enjoy a professional work environment that includes state-of-the-art equipment, competitive compensation and benefits.

Staff positions

Staff are employed in the following departments:

  • Patient services: Nurse clinicians, clinic assistants, appointment schedulers and x-ray technologists comprise this department.
  • Research and education: This department includes clinical research coordinators and assistants.
  • Support services: Medical secretaries, medical record clerks, registrars and business office staff are employed in this department.

For information about current job openings in these areas, please click here or see current opportunities below.

Current opportunities

The following employment opportunities are currently available at Twin Cities Spine Center:

Clinic Assistant - Part Time

Job Status: Part Time

Job Summary:

Join our nationally recognized Spine surgeon group working closely with our physicians as a Clinic Assistant. This is an exciting time for our organization as we celebrate our 70th Anniversary with continued plans for growth and expansion!!! As a Clinic Assistant, you will work in a fast paced, energetic clinic setting supporting physicians, physician assistants, and nurse clinicians with patient care and clinical activities ensuring clinic flow runs smoothly. You will provide assistance to patients and visitors, answering questions, discharging with the appropriate information and documentation, and helping facilitate the scheduling of any additional appointments/tests needed. Professionalism, exceptional customer service skills, superior work attendance, and a desire to provide high-quality patient care are expected in this position. Our Part Time position has variable hours, 20-30 hours per week, in a clinic setting open M-F 8-6:00 pm (no weekends, no holidays). You must have transportation and driver’s license as travel is required to multiple locations.

Job Responsibilities:

  • Room Patients
  • Take vitals and patient measurements
  • Assist physician in the room as needed
  • Accurate Electronic Medical Record entry
  • Navigate through computer generated imaging
  • Monitor the clinic schedule, facilitate clinic flow
  • Work with outside imaging facilities for timely transmission of images and reports
  • Facilitate the direction of the physician, physician assistant, fellow in clinic
  • Discharge the patient from the clinic with the appropriate information and documentation
  • Work closely with registration and film room associates throughout clinic day

Job Requirements:

  • Nursing Assistant or Medical Assistant experience preferred
  • CPR certification
  • Medical terminology background; preferably orthopedic
  • Ability to adapt to different working styles
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Positive attitude
  • Record of excellent attendance and on-time arrival to work as scheduled
  • Detail oriented, confidential, thorough
  • Strong written and verbal communication skills
  • May include travel to off-site clinics, transportation necessary

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Clinic Scheduler - Full Time

Job status: Full time (Monday through Friday, 8:00 am - 4:30 pm)

Job Summary

Join our growing team at Twin Cities Spine Center (TCSC) as a Clinic Scheduler. The scheduler is a working role that provides positive and professional customer service by obtaining and verifying necessary demographic and insurance information from the patient in order to schedule clinic appointments. They are responsible for scheduling future patient clinic appointments as well as obtaining authorizations when necessary. Works closely with physician teams to keep an updated clinic schedule available. In addition, maintains scheduling templates for the providers.

Job Responsibilities:

  • Works closely with patient, nurse, physician assistant, and physician to facilitate prompt patient scheduling
  • Creates a positive experience for patients and staff by being upbeat and cheerful when interacting
  • Gathers all demographics and obtains/verifies insurance information
  • Assembles new patient packets
  • Mails packets to new patients timely in order for patients to be prepared for their upcoming visit
  • Assists with canceling, rescheduling for the assigned physician
  • Works closely with the nurse/medical executive assistant to maintain constant work flow
  • Coordinates interpreter services for patients when necessary
  • Process orders for testing and imaging, ensuring necessary prior authorizations are complete and orders are sent to the requested facility appropriately
  • Schedules tests with outside facilities as directed by TCSC providers
  • Champions the values and builds the culture to support the goals of TCSC while fostering an environment where customer service is a priority
  • Other duties as assigned

Job requirements

  • Previous Scheduling experience
  • Minimum of a High School Diploma
  • Medical terminology background; preferably orthopedic
  • Team player with a positive attitude
  • Computer and software experience, ex. Microsoft Office Suite
  • Record of excellent attendance and on-time arrival to work as scheduled
  • Knowledge of and adherence to company policies and protocols, including HIPAA and safety guidelines
  • Knowledge of various insurance companies and their protocols
  • Detail oriented, confidential, thorough
  • Skilled at organizing and prioritizing of work, and following assignments through to completion
  • Strong written and verbal communication skills
  • Must be able to handle high volume of calls

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Patient Registration Specialist - Part Time

Job Location: Minneapolis (rotate to remote clinics as needed)

Job Status: Full Time, (day hours Monday - Friday)

Job Summary:

The Patient Registration Specialists plays a key role in creating a positive experience for our patients as they are the first point of contact when patients arrive to our clinics. This role is responsible for creating a good first impression by cheerfully greeting incoming patients, distributing paperwork, checking/entering insurance/demographic information, and processing co-pays/payments. They are also responsible for working collaboratively with clinic staff to help facilitate a smooth clinic flow and ensuring that patient's questions have been answered before leaving the clinic.

Job Responsibilities:

  • Greet and check-in patients for clinic and radiology appointments
  • Gather demographic and insurance information, checking patient eligibility and accurately entering into NextGen to facilitate timely billing
  • Process co-pays and patient payments
  • Make daily charts for patient appointments
  • Assist patients with the scheduling of future appointments
  • Enroll and educate patients regarding the patient portal
  • Coordinate the scheduling of interpreter services for patients when needed
  • Maintain and update provider database in NextGen to ensure accurate tracking of referring providers
  • Maintain organized front office lobby area including straightening magazines, stocking coffee supplies, and general office clean up
  • Work closely and cooperatively with clinic staff to help facilitate a smooth clinic flow and patient continuity of care
  • Display professionalism, compassion, tact, and respect at all times when working with co-workers and patients
  • Answer phones and handle calls in an efficient and friendly manner
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Adherence to all laws and regulations applicable to the position, including HIPAA
  • Adherence to TCSC polices as are issued and may change from time to time
  • Participates in educational activities and attends staff meetings
  • Other duties and responsibilities as assigned

Job Requirements and Competencies:

  • Front desk/Business office experience and/or customer service experience preferred
  • Minimum of a High School Diploma
  • Proficiency in MS Word
  • Knowledge of various insurance companies and their protocols
  • Strong attention to detail and thoroughness
  • Skilled at organizing and prioritizing workload and following assignments through to completion
  • Strong written and verbal communication skills
  • Ability to adapt to different working styles
  • Requires being able to deal with difficult, sensitive and confidential issues
  • Ability to work in a clinic in a team environment and also independently
  • Ability to work in a fast paced environment and meet established deadlines and benchmarks with a sense of urgency
  • Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
  • Ability to maintain regular attendance and on-time arrival to work as scheduled
  • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Ability to remain calm and professional in difficult situations
  • Ability to resolve basic service recovery issues and understand when to escalate to next level
  • Ability to work with patients of all ages, ethnicities, and backgrounds
  • Ability to be flexible in schedule and adaptable to constant change

Working Conditions:

  • A fast paced clinic and office environment
  • Requires the use of office equipment, such as computer terminals, facsimile machines, telephones and copiers
  • Regularly required to sit and stand for long periods, walk, stoop, reach, crouch, bend, push, pull
  • Requires manual dexterity needed for using calculator and computer keyboard
  • Requires the ability to see, hear, speak, write and key in English
  • Requires the ability to calmly and professionally address difficult, sensitive, and confidential patient issues
  • Extended hours may be required
  • Travel to off-site clinics may be required from time to time, automobile or other personal mode of transportation necessary

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Switchboard Operator - Full Time

Job status: Full time (Monday through Friday, 8:00 am - 4:30 pm)

Job Summary:

Join our nationally recognized Spine surgeon group working with our great group of employees and patients as a Switchboard Operator. This is an exciting time for our organization as we celebrate our 70th Anniversary with continued plans for growth and expansion!!! The primary function of this role is to ensure that all incoming phone calls are promptly answered and directed to the appropriate department/team ensuring a positive impression that effectively meets the caller’s needs. This role requires excellent verbal communication skills with an ability to remain calm and professional in a high-stress environment, communicate with knowledge and compassion, and have experience with accurately handling multiple tasks. This position will handle a high volume of calls requiring the ability to gather pertinent information quickly, ask clarifying questions, and determine where to direct the call based on the information provided and gathered. Excellent customer service skills and an ability to effectively interact with diverse internal and external customers, patients, and employees is a must to be in this role.

Job Responsibilities:

  • Answer/route incoming phone calls after effectively triaging to ensure caller needs are promptly met
  • Distribute daily communication regarding staff “out of office” and coverage responsibilities
  • Distribute faxes and E-faxes to appropriate staff
  • Create positive impressions and experiences for patients and staff by being calm, professional and communicating with knowledge and compassion
  • Responsible for paging appropriate TCSC staff for Hospital or phone consults from outside providers
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Adherence to all laws and regulations applicable to the position, including HIPAA
  • Adherence to TCSC polices as are issued and may change from time to time
  • Participation in educational activities and staff meetings
  • Other duties and responsibilities as assigned from time to time

Job Requirements and Competencies:

  • Previous Switchboard or Scheduling experience
  • Minimum of a High School Diploma
  • Computer and software experience, ex. Microsoft Office Suite
  • Strong attention to detail and thoroughness
  • Strong written and verbal communication skills
  • Medical terminology background; preferably orthopedic
  • Ability to work in a fast paced environment and meet established deadlines and benchmarks with a sense of urgency
  • A team player with the ability to work independently with excellent communication skills and a positive attitude
  • Ability to adapt to different working styles
  • Skilled at organizing and prioritizing workload and following assignments through to completion
  • Ability to be flexible in schedule and adaptable to constant change
  • Ability to effectively handle and prioritize multiple tasks, frequent interruptions
  • Ability to maintain regular attendance and on-time arrival to work as scheduled
  • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
  • Ability to pay attention to the smallest details involved in taking service to the next level
  • Ability to remain calm and professional with a high volume of calls and in difficult situations
  • Ability to resolve basic service recovery issues and understand when to escalate to next level
  • Ability to work with patients of all ages, ethnicities, and backgrounds
  • Strong attention to detail and thoroughness

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Switchboard Operator/Referral Coordinator - Full Time

Job status: Full time (Monday through Friday, 8:00 am - 4:30 pm)

Job Summary

Join our nationally recognized Spine surgeon group working with our great group of employees and patients as a Switchboard/Referral Coordinator. This is an exciting time for our organization as we celebrate our 70th Anniversary with continued plans for growth and expansion!!! The primary function of this role is to ensure that all incoming phone calls are promptly answered and directed to the appropriate department/team ensuring a positive impression that effectively meets the caller’s needs. This role requires excellent verbal communication skills, an upbeat and pleasant phone voice, and an ability to handle high-stress environments, and have experience with accurately handling multiple tasks. This position will handle a high volume of calls requiring the ability to gather pertinent information quickly, ask clarifying questions, and determine where to direct the call based on the information provided and gathered. Excellent customer service skills and an ability to effectively interact with diverse internal and external customers, patients, and employees is a must to be in this role. This role will also be responsible for coordinating incoming referrals and fax orders ensuring accuracy and timely processing by obtaining and verifying necessary demographic and insurance information in order to schedule clinic appointments working closely with physician teams to keep an updated clinic schedule available.

Job Responsibilities:

  • Work closely with switchboard and scheduling team to answer/route incoming phone calls and facilitate prompt scheduling of referrals ensuring best and most efficient patient care
  • Effectively triage calls ensuring callers needs are promptly met
  • Distribute daily communication regarding staff “out of office” and coverage responsibilities
  • Distribute faxes, E-faxes, and mail
  • Assist with physician schedule updates (cancellations, blocked time, etc.)
  • Create positive impressions and experiences for patients and staff by being upbeat and cheerful with all interactions
  • Gather demographics and obtain/verify insurance information to ensure scheduling accuracy
  • Mail packets to new patients on timely basis that ensures patients are prepared for their upcoming visit
  • Assist team with the canceling and rescheduling of patient appointments
  • Coordinate interpreter services for patients when necessary
  • Process orders for testing and imaging, ensuring necessary prior authorizations are completed and orders are sent to the requested facility appropriately
  • Schedule tests with outside facilities as directed
  • Champions TCSC values and culture and strives to achieve established goals while fostering an environment where customer service is a priority
  • Other duties as assigned

Job Requirements

  • Previous Switchboard or Scheduling experience
  • Minimum of a High School Diploma
  • Medical terminology background; preferably orthopedic
  • Computer and software experience, ex. Microsoft Office Suite
  • A team player with excellent communication skills and a positive attitude
  • Record of excellent attendance and on-time arrival to work as schedule
  • Knowledge of and adherence to company policies and protocols, including HIPAA and safety guidelines
  • Knowledge of various insurance companies and their protocols
  • Detail-oriented, focused on accuracy, quality, productivity, thoroughness
  • Must be able to meet deadlines and benchmarks
  • Requires being able to deal with difficult, sensitive and confidential issues
  • Skilled at organizing and prioritizing workload, and following assignments through to completion
  • Strong written and verbal communication skills
  • Must be able to handle high volume of calls
  • Ability to multi-task, prioritize and handle deadlines in a fast paced environment
  • Strong written and verbal communication skills
  • Ability to proficiently speak, read, write, understand, and follow written/verbal instructions in English

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.

Application process

To learn more about our opportunities and apply please visit our employment site, click here.

Questions about our opportunities can be directed to hr@tcspine.com.

Twin Cities Spine Center is an Equal Employment/Affirmative Action employer.

If you need reasonable accommodation in the application process due to a disability, please contact Human Resources via email, phone, fax, or mail.

Email: hr@tcspine.com

Phone: 612.775.6225

Fax: 612.775.6285

Address: 913 East 26th Street, Suite 600, Minneapolis, MN 55404

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